Window won't stay up on retractable screen storm door. (2024)

I had the same problem since the door was first installed. Finally got on a step ladder since I'm short.
The latch wasn't catching. I had to push up really, really, really hard on the latch before it would catch on the little lip.
I plan to order a new latch to see if it works any better.

I had the same problem with the retractable glass panel on the Lawson storm door slipping a couple of inches each time the door was closed, leaving the screen exposed. With winter approaching, I spent some time troubleshooting and found the source of the problem. The small latch at the top of the retractable screen wasn't latching properly because it had a black retaining clip in it (probably there to protect it from damage in shipment). As soon as I removed the black retaining clip, the retractable screen latch engaged perfectly and the upper glass panel no longer slides down a couple of inches when I close the storm door. Problem solved!

I have the same issue with the top glass dropping down 2 to 3 inches because the latch on the lower glass won't stop the top glass from dropping. I contacted customer service and they sent me a new latch, but it was identical to the original one. In addition, they sent me a new bottom glass insert, top glass insert, and new screen under warranty and still have the same issue. I have spent several hours replacing all these items and am about to throw it in the trash

I have Larson retractable screen storm door. I
could shut the window part and lock it with the
lock middle of door. Now I cannot get the lock to
go under the window part and lock it. The window
can slide down and don't like this with winter
coming on. Any suggestions. I chatted with
customer service but their advice did not help.

This afternoon I used the following instructions provided by Larson and it fixed the issue:

https://docs.larsondoors.com/PDF/Balance%20oil%20kit%20Instructions.pdf

A few notes:

Tools needed: definitely needle-nose pliers.

In step 3, the screws on my door were on the outside of the door. After removing the screws, I couldn't see the plastic end of the balance until I pushed the window up slightly.

In step 4, when you pull down on the plastic end of the balance, make sure you pull straight down - as much as possible - to avoid bending the metal balance. They do mention that in step 5 but by then it might be too late.

The 'oil' I used was Blaster Advanced Dry Lube with Teflon which is for windows and door tracks, among other uses.

I had the same problem with my Larson door, window wouldn't stay up. We bought it from a local lumber yard. GUESS WHAT THE HANDLE ON THE WINDOW WAS ON UPSIDE DOWN TURN YOUR HANDLE AROUND EASY FIX NOW WORKS WONDERFUL BEST DOOR WE'VE EVEN HAD .

Did you ever get your door fixed? I had the same problem and finally was able to remedy it. I think I have the same door as you.

I also have a Larson door. am so disappointed that the screen wont go all the way to the top and stay. they sent me new clips. that's not the problem. I see they have changed the door. they must have had a lot of complaints. Doesnt help me any. they say they dont even have any reps that goes to people's home. not very good customer service.

Bought 3 Larson storm doors with sliding screens. Screen stopped working( bundled up in a mess at the top of the door frame. The window fell down on my hand and chopped out a portion of my finger. After many trips to Lowes and failed installer appointments I called Larson. I sent receipts, photos of problem and they sent me parts about 4 weeks later. Now find someone to replace the broken parts? Not so easy, anyone have similar issues and how did you fix them?

If your screen allows the glass frame to slide to the bottom then there is not enough tension upwards to hold the window pane in a closed position. It should hold the window pane closed even with no spacers. Think of it like a blind with a spring pulling it up, without this spring it will not go up. Remove the screen from the door. Roll the spring bar a number of times with a vice grip (reintroducing a spring like pull) then reinstall the screen. Good luck, you're going to need it, sounds easy, but it is a bastard to do.

I am wondering if the window can open a portion of the way. Sometimes I like to have it only opened a few inches or half way and it does not hold. It slides all the way down. What do you do to fix
this issue

Larson has replacement plastic clips for inside of door frame just above lower glass pane. Remove screw holding broken clips and then get pieces out from lower frame. Install new plastic clip on each side with correct screw. Amazingly this fixes the problem. Upper panel slides up and latches in place. Won't drop down anymore - until plastic clips age and break again.
Larson service dept sold me the clips provided instructions and talked me through it when I got stuck By telling me how to get old broken pieces out.

I have opposite problem my window won't stay down keeps sliding back up

Seems that this is a problem that has no fix
@ Fixing screens.com

Fixing Screens.com, why haven't you answered any of these questions? Are you only about selling stuff?

Same door here, my issue is the lock that keeps upper panel up keeps releasing panel when door closes, which allows the panel to drop a few inches.
I cant find another window lock to put along side the existing window lock to reinforce it.
The door already is on the slowest closing speed possible.

I have a larson door ...same kind and same problem how do you fix it...store wont do anything to help..

I have the same problem. I just emailed Larson customer service asking if this can be fixed. I'll let you know what they say when they get back to me.

I have the same problem. Been searching for a solution or advice, but no luck yet.

How do yow fix its a brand new door

I have the same problem, and there's a string hanging out..... what do I do to fix that??

Did you get an answer I have the same problem, same door.