Top 2,472 Reviews From Legit Carvana Buyers (2024)

I was definitely skeptical at first to buy a car online, but Carvana did not disappoint! They even offered more money than other dealerships for my trade-in which was very important for me. I was able to narrow my search down to exactly what I wanted and found my car. The application process was so simple and straightforward. I chose to go to the vending machine because why not!! I always wanted to see the vending machines. The experience was so incredibly easy! They brought my car down and gave me the keys to take it for a drive. I was in love! Since everything was done online I didn’t have to stay and go through a pile of paperwork. I just gave them my trade-in car and drove home with my new car.

The only issue I experienced was when my car came down it had a racing stripe on the hood. At first I thought they had the wrong car. It definitely didn’t show it in any of the pictures online. Everything else looked exactly what it was online. It was a sticker but was afraid to remove it myself in case I caused damage. The girl who helped me said I should call and put in a issue ticket. It was an aesthetic issue but I planned to get it taken care of as a racing stripe was not my style! Especially on a SUV. I got a Kia Sportage. I spoke to Ashley and let me tell you, she was absolutely amazing! She put in a ticket for it to be removed. She was so helpful and so nice. Carvana recognized that there was a misrepresentation and made sure that it got remedied. It was a bit of a process as it had to go through the warranty company but they worked diligently on getting me to a shop to have them remove the stickers before my 7-day return period ended.

Thankfully it didn’t cause any paint damage and got my car back within a couple of hours! It’s been 3 weeks since I got my Kia Sportage and I am extremely happy with my purchase. The entire experience was wonderful and knowing that there is support beyond the purchasing process when an issue arose gave me the peace of mind I needed. First time ever buying a car online was proven to be worth it! I would recommend Carvana to anyone who is looking to buy or sell their car. Thank you Carvana for the wonderful experience!

I began to lose my vision slowly over the past few months, to the point where driving became less and less of an option for me. I knew that I would eventually have to sell my truck (Dodge Ram 1500 Hemi), but I had hope that my diagnosis would change, and things would get better for me. Unfortunately, that is not the case. As I contemplated selling my truck, I thought about how much haggling I would have to do at a car lot or how much time and effort I would have to put into selling it personally and honestly, with all that I am already facing, I just didn't have the will power to try any of those options.

My wife had heard about Carvana from infomercials and online ads and looked up the site to read the reviews from past and present customers. After doing some in-depth research on Carvana, she then went on to Kelley Blue Book to see what the value of our truck was in accordance with their site. After learning what our value was, she then went back onto Carvana, put in all of our information, and waited for their estimated value to come back.

In those minutes of waiting, I, the ever skeptical, told her that there was no way that Carvana would even come close to the Kelley Blue Book value and that she was wasting her time. Boy was I wrong. Not only did Carvana come back with the same value of Kelley Blue Book, but they also offered pick up service right from my home (for a small nominal fee). With the help of an outstanding customer service agent (Tyler **) we accepted their offer, set up a pickup date and time, and signed all of our paperwork. The process was just that easy. All of the paperwork was easy to understand and there were no hidden cost or fees, and no stipulations or agendas. Just a very easy sale.

On the day of the vehicle pick up, the tow driver, Anthony, was running a little behind and reached out to let me know an updated estimated time of arrival. I appreciated his ability to keep me informed, as it is a rare occurrence to have that type of customer service with customer involvement in this day and age. Once Anthony arrived, within 15 minutes everything was done, and I walked away with a check in hand. I just want people to know how grateful I am to Carvana, to Tyler (**) and Anthony for making an experience that could have been so much harder to face, such a pleasant experience. I will always be grateful for your service, your honesty, and your excellent customer care.

With gratitude,

Ken **

I heard about Carvana from a friend and I’m never going back to the old way of going to a dealership and waiting for hours to get a car!! This process was seamless. From me first putting in my information and getting pre-approved. To me being able to search and save my favorite cars. To me then deciding to get a car and receiving the exact payment amount. To the purchasing process which only took half an hour!! The entire thing was great and then I was able to add my own insurance to the car and schedule my delivery date and time!! Carvana provided the car fax and full details of the car and I never had that “salesperson” pressure that you get when you go to a dealership!!

I was notified by Carvana via text and email every step of the way!! They did a 100 point check of the vehicle before it arrived and they stick to their word regarding the 7-day money back guarantee and limited 100 day warranty. I will say, that you should definitely purchase one of their extended warranties when getting the vehicle because it came in handy for me.

Upon arrival of my vehicle, I drove it and noticed that the brakes had a little grinding/rumbling. I asked the delivery guy to see and he said they looked ok from a visual check but he could feel what I meant when he drove it. He said he would make a note in the system and I could utilize my warranty to get new brakes. I immediately scanned the warranty code and found a Carvana repair shop. I called and the owner said to bring the car in and they would do a full check of the car and brakes.

I brought the vehicle in the next day and they found that it did need new brakes and there were a few other issues that needed to be addressed. They contacted the warranty company for authorization and within a day they called me and said that the authorization was approved, they were ordering the parts and the tire, and I could bring the car back to get fixed. They did all the work and the car runs like it’s brand new now!! For once, I had a warranty that actually adhered to what it said it would!! I’m super happy about that. I’m also happy that I took it to the repair shop because even though it’s a 2021 vehicle you never know if there are issues!! Overall the entire process was flawless and I am definitely recommending Carvana for all!!

Purchasing Tips are:
1. Make sure you purchase the extended warranty because the limited warranty they give you doesn’t allow for certain Issues (such as brakes) with the car.
2. Take the car to the Carvana approved repair shop before your 7-days are up so you know if you are keeping the car or returning it.

3. Enjoy the easiest buying process ever from the luxury of your own home!!

I will continue to use Carvana for all my future purposes and have already spread the word to my friends and family!!

Outstanding Car Buying Experience - 5 Stars! I recently had the pleasure of purchasing a 2016 Lexus GS350 through Carvana, and I can't express how impressed I am with the entire process. From start to finish, Carvana delivered an outstanding car buying experience that exceeded my expectations. Here's why I'm giving them 5 stars: User-Friendly Website: Carvana's website is incredibly user-friendly and intuitive. I could easily browse through their extensive inventory, filter my search, and find detailed information about each vehicle. The high-quality photos and 360-degree tours allowed me to get a comprehensive view of the car I was interested in.

No-Hassle Pricing: One of the standout features of Carvana is their transparent and no-haggle pricing. The price you see is the price you pay, and it's competitive with the market. This eliminates the stress and uncertainty of traditional dealership negotiations. Comprehensive Vehicle Information: Carvana provides detailed vehicle information, including a comprehensive CARFAX report, service history, and any imperfections on the car's body. This level of transparency is impressive and builds trust with the buyer. Exceptional Customer Service: Throughout the entire process, Carvana's customer service was top-notch. The team was responsive, knowledgeable, and always ready to answer my questions. They made the purchase process stress-free.

Picking up my car from the Car vending machine was an AWESOME experience and made it so very memorable. I loved getting my Big coin and putting it in the vending machine. My husband videoed the whole experience. 7-Day Return Policy: Carvana offers a 7-day return policy, giving you peace of mind if you change your mind or discover any issues with the vehicle. This policy underscores their commitment to customer satisfaction.

In conclusion, my experience with Carvana was nothing short of OUTSTANDING. "Carvana Ya Wanna!!!" They have redefined the car buying process with their online platform, transparent pricing, and exceptional customer service. I highly recommend Carvana to anyone in the market for a new vehicle. They've earned every one of these 5 stars! I am a very Happy owner of my new car! I would buy from Carvana again. My car is perfect! And I Love how I received a Carvana Coin in my car for keeps! The whole experience from searching to the day I picked up my car from the vending machine was absolutely Amazing! Thank you Carvana! Sally S.

After a great experience selling our lease to Carvana, we checked with them on our other leased vehicle and were quite surprised by the great offer we received. At $4k over the lease payoff, we couldn't pass the offer up. We ended up finding a used vehicle with low miles and a fair price. After securing funds for the used vehicle from a local credit union, we proceeded to accept the offer on our lease and do a "trade" for the used vehicle. Unfortunately, after we completed the order we received a call that stated they couldn't accept a lease as a trade-in. This meant we'd have to do two separate transactions and be charged by our state additional sales tax. During the entire offer and order process, we were constantly shown in green boxes advertisem*nts of saving additional money by trading vs just selling our lease. The offer results page and email included this advertisem*nt as well.

Apparently there is one line of text on the request offer form page that omits the word trade-in under the loan/lease description popup. The higher-up customer service representative used this as their way out of not honoring all the advertisem*nts we had received that in no way stated a lease could NOT be used for a trade-in. Since during the application process to get the offer of buying out our lease, I provided details that it was a lease, who owned the lease, the payoff amount and monthly payments, their system should've omitted the advertisem*nts about the trade-in savings. They wouldn't offer any sort of compensation even though it was pretty clear false advertisem*nt and a huge lack of clearly stating that leases are not acceptable trade-ins. They are apparently "working" on their system to not allow orders to go through like ours did if a lease is trying to be used as a trade-in.

Luckily we liked the used car we found, so we proceeded with the process and did two separate transactions. We were lucky enough to get things scheduled at the exact same date/time. We only had to go to their location once to complete the process. We were able to test drive the used vehicle before completing paperwork, just to make sure we were happy with it. Everything was smooth sailing from there, I think it only took about 30 minutes from start to finish (including the test drive)!

Overall we are happy with our 3 interactions with the Carvana buying and selling experience. We have recommended them to family and co-workers.

Verified purchase

I am a two time customer of Carvana. Purchased two BMWs: an I3 and a 530i. Neither of those transactions were smooth, but I gave them the benefit of the doubt. So I decided to purchase a third vehicle through them. This time, they treated me like utter garbage. Put me through the ringer on income verification. I am Self Employed, with more than enough money to buy the vehicle outright, but I was buying this one for my business and could use the write-off. I'm sorry, their customer service agents are just not intelligent people. They just read from a script. Rude and unhelpful. Pros: Yes they will approve just about anyone. Cons: READ the fine print regarding the warranty. That SilverRock company will run you around to every Pep Boys and AAMCO they can before they will let you take a car to the dealer.