Top 15 Service Crew Leader Skills (2024)

15 service crew leader skills for your resume and career

1. Cleanliness

Cleanliness is the state of being free from dirt or impurities. Service crew leaders use cleanliness to ensure the quality and consistency of their work. They maintain the cleanliness of dining areas, service areas, and other spaces, and make sure that floors and furnishings are properly cleaned. They also monitor the cleanliness of food preparation areas and ensure that utensils are properly maintained. As one service crew leader put it, "Maintained cleanliness of the working area and giving customer satisfaction through Food, Service, and Cleanliness (FSC)."

Here's how service crew leaders use cleanliness:

Stripped and waxed floors and overseen the housekeeping staff to ensure cleanliness of the facility
Make sure of the cleanliness of the working area and the whole surroundings.

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McDonald's Jobs (271)
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Dunkin' Donuts Jobs (31)
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Wendy's Jobs (27)

2. Ladders

Ladders are structures that allow people to climb up or down. Service crew leaders use ladders in various ways, such as installing cable trays and cable ladders in buildings or setting up ladders, tables, and materials.

Here's how service crew leaders use ladders:

Install cable trays and cable ladders in the buildings.
Set up Ladders, Tables, and Materials.

3. Work Ethic

Work ethic is the belief that hard work and diligence are important values that can help individuals succeed. Service crew leaders use work ethic by promoting it and exemplifying leadership skills in order to complete community service tasks.

Here's how service crew leaders use work ethic:

Promote a good work ethic and exemplify leadership skills in order to complete community service tasks

4. Food Orders

Food orders are requests made by customers for food items. Service crew leaders use food orders by preparing and serving them using proper food handling procedures and customer preferences. They also maintain proficiency at every station and assist customers by taking their food orders.

Here's how service crew leaders use food orders:

Prepare and serve the food orders using proper food handling procedures and customers preference.
Prepare food orders and maintain proficiency at every station.

5. Safety Standards

Safety standards are guidelines for ensuring the safety of people, equipment, and products. Service crew leaders use safety standards to maintain a clean and safe work environment. They enforce safety protocols, address unsafe practices, and provide technical support to improve quality and service reliability. They also ensure that sanitation and health requirements are met and that potential hazards are eliminated.

Here's how service crew leaders use safety standards:

Prepare beverages, Carefully maintained sanitation, health, and safety standards in all work areas.
Cleaned and maintained the department in compliance with OSHA safety standards.

6. Leadership

Leadership is the ability to guide and manage others in achieving a goal or vision. Service crew leaders use leadership by providing guidance, training, and oversight to their team members, ensuring that they work effectively and efficiently. They also demonstrate attention to detail and innovation in resolving problems, and often work in a fast-paced environment, handling guest and employee concerns. They also identify and provide recommendations for improving system performance, and demonstrate exceptional customer service skills.

Here's how service crew leaders use leadership:

Provided superior leadership and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
Developed leadership skills in a team environment while providing employee training and company equipment maintenance and oversight while on job sites.

7. Kitchen Equipment

Kitchen equipment refers to the tools and machines used for food preparation. Service crew leaders use kitchen equipment in various ways. They work safely around it and report any maintenance issues to the manager.

Here's how service crew leaders use kitchen equipment:

Work safely around kitchen equipment and report any maintenance issues to the manager.

8. Quality Customer Service

Quality customer service means providing a high level of service that ensures customers are satisfied and will return. Service crew leaders use quality customer service by providing excellent service to customers, ensuring they have a pleasant experience, and assisting in department functions as needed. This includes cashiering and providing excellent service to clients to ensure their satisfaction and returning business.

Here's how service crew leaders use quality customer service:

Ensured quality customer service to city consumers, and assisted in department functions as required.
Provided high quality customer service to guarantee customer's a pleasant experience.

9. Food Preparation

Food preparation involves various tasks such as meal planning, cooking, and serving food. Service crew leaders use food preparation in their job by assisting with meal planning and ensuring food is cooked and served in a timely manner. They also oversee daily activities to improve lobby presentation and provide customer service. For example, they may perform duties at various stations, including drive-thru and front counter, and assist with food preparation.

Here's how service crew leaders use food preparation:

Focused on customer service, food preparation, cash handling, followed directions from Supervisors and more.
Job focused in food preparation and as cash registrar.

10. Food Products

Food products are items that are consumed as food or drink. Service crew leaders use them by cleaning, organizing, and restocking equipment and food products returning from catering events. They also prepare refreshments and food products efficiently in a fast-paced environment, while ensuring the quality of beverages and food products by adhering to all recipe and presentation standards. Service crew leaders also oversee inventory control, ordering, food sanitation, and quality control of food products, and maintain sufficient levels of food products at line stations to assure a smooth service period.

Here's how service crew leaders use food products:

Clean, organize and restock equipment/food products returning from catering events.
Prepared refreshments and food products efficiently in a fast-paced environment.

11. Community Services

Community services involve supporting or aiding a local community through various programs or initiatives. Service crew leaders use community services by overseeing initiatives that better the community through cleaning and upkeep. They sweep, mop, and clean community spaces to keep them in good condition.

Here's how service crew leaders use community services:

Sweep, mop and clean 20013-2014 Wisconsin Community Services Milwaukee, WI Crew Supervisor.

12. Rakes

A rake is a tool used for leveling, spreading, and smoothing materials. Service crew leaders use rakes to spread topsoil and gravel on roofs. They also use rakes to instruct teenagers on how to safely use basic hand tools.

Here's how service crew leaders use rakes:

Instruct teenage youth how to safely use basic hand tools such as weed eaters, shovels, and rakes.
Apply gravel or pebbles over top layers of roofs, using rakes or stiff-bristled brooms.

13. Food Service

Food service is the act of providing food to customers. Service crew leaders use food service to manage front-of-the-house operations, including catering events. They also perform customer and food service tasks, such as taking orders and serving food and beverage. They establish training programs to improve operational efficiency and provide a quality food service program.

Here's how service crew leaders use food service:

Assisted owners in the management of all aspects of front-of-the-house operations including full liquor, food service and on/off-site catering events.
Well trained and experienced in food service, taking orders and serving food and beverage.

14. Customer Satisfaction

Customer satisfaction refers to the extent to which customers are happy with a product or service. Service crew leaders use customer satisfaction by meeting and exceeding company standards, providing friendly and efficient service, and ensuring that customers are satisfied with the quality of work. They also supervise crews to ensure that customers' expectations are met, prepare food to meet customers' expectations, and oversee the dining area to provide the highest quality of service.

Here's how service crew leaders use customer satisfaction:

Maintained customer satisfaction in a competitive industry through meeting and exceeding company standards.
Collaborate and communicate with clients and conference managers to assure customer satisfaction.

15. Shovels

A shovel is a tool used for digging. Service crew leaders use shovels to cut grade by hand or with skid loaders. They manually dig the ground using shovels and come along.

Here's how service crew leaders use shovels:

Cut grade using skid loaders and manually with shovels and come along.

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