Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
- Customers now have the option to pay $1.98 at the time of purchase to later qualify for free returns on that order.
- Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
- Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98)
- Wedding gowns
- Quinceanera dresses
- Cinderella Divine Black Label
- Tiaras
- Designer dresses by Andrea & Leo Couture and DeKlaire Bridal
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
- If shipping was complimentary at checkout, original freight/handling cost will be deducted.
- Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout.
- A 15% restocking fee for all returns will be accessed.
- Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
- Please note that any amount paid for shipping is non-refundable.
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.
FAQs
Where is JJ's House located? JJ's House is located in Hong Kong, China.
Is it easy to return to JJshouse? ›
We offer return labels so you can return your unwanted items hassle free. Please simply attach the return label to the front of your package and send it to the location listed on the label. The return shipping fees will be automatically deducted from your refunded amount.
Why does JJshouse take so long to ship? ›
Most of our products are Made-to-Order, meaning that we only begin sewing them once an order has been confirmed. It can take a few weeks for us to finish making an item before it can be shipped.
How long does it take to get a dress from JJ's house? ›
How long does JJsHouse.com take to deliver? JJsHouse.com normally delivers over 7 Days.
Is JJ's house ethical? ›
They aim for clear transparency in their supply chain, making sure every dress is made with respect for both the environment and the people behind it. By crafting each dress to order, JJ's House not only cuts down on waste but also supports a fashion industry that is as responsible as it is stylish.
Where is JJshouse based? ›
At JJ's House, we blend style, affordability, and sustainability to help you create unforgettable moments. Read our customer reviews and stories on https://uk.trustpilot.com/review/jjshouse.com. JJ's House is a bridal and occasionwear store based out of Central London.
Is JJshouse online only? ›
Looking ahead, JJ's House envisions integrating online and offline operations, with pop-up shops, national wedding shows, and potential showrooms in the UK, bringing the essence of JJ's House closer to you.
How do I return an online order? ›
Online return tips for a smooth return process (and fast refund)
- Read the store's return policy.
- Keep the original packaging.
- Take photos of any damage or defects.
- Start the return process ASAP.
Johnson & Johnson Vision Inc. will accept returns for any reason. For full credit, product must be in its original packaging, unopened, unmarked and not expired.
Who does JJ's house use to ship? ›
JJ's House is using 3 carriers to delivery their order, including Australia Post, Canada Post, Newgistics.
Size Options: You can choose either standard size or custom sizing. If ordering a custom size, you'll click on the "Custom Size", input your measurements, and you'll need to read and agree to our Custom Sizing terms and conditions before adding the item to your Shopping Bag.
Where does Azazie ship from? ›
After they're made in our warehouse in China, they pass certain quality control inspections and are over to our offices in Milpitas, CA where they're then shipped out to you!
Can you return a dress to JJshouse? ›
Please return all dresses you do not want to keep within 7 days of receiving your order using our pre-paid labels. Multiple returns are NOT ALLOWED! We do not recommend using a different return label other than the one provided by us.
Does JJshouse have try before you buy? ›
Try on up to 3 dresses in the comfort of your home before purchasing. <br>Dress samples are shipped right to your door. Bridesmaid Dresses, Mother of the Bride Dresses & Special Occasion Dresses are US$10 each. Bridal Gowns are US$15 each.
Where does The Bachelorette get her dresses? ›
How do Bachelorettes Choose Their Gowns? The Bachelorettes work with Cary Fetman and co-stylist Krystine Couch on their looks. As soon as the new Bachelorette is announced, designer Randi Rahm sends her a selection of dresses that she thinks are appropriate in style and taste.
Is JJ House an American company? ›
Our brand DNA is "Beautiful Dresses, Beautiful You." Established in 2010, we empower women through fair and sustainable fashion practices. With dedicated teams in Singapore and the UK, we create exclusive and affordable dresses swiftly through Made-To-Order processes.
Does Azazie come from China? ›
After they're made in our warehouse in China, they pass certain quality control inspections and are over to our offices in Milpitas, CA where they're then shipped out to you!
When was JJshouse founded? ›
Founded in 2010, JJ's House is a leading global online retailer for wedding-related, prom, party, and occasion wear dresses. With over 13 years of experience designing and manufacturing dresses, we provide the finest quality materials and impeccable detailing at the lowest cost.
