Our general return policy applies to all eligible products except certain dresses listed below. You may return product(s) within 7 days for either a store credit or you may make an exchange. We do not issue refunds. A store credit will be issued minus a 15% restocking fee will be applied to all returns/exchanges. We do not profit from this restocking fee since our suppliers charge us this fee. An RMA must be submitted for approval in order to return an item. Shipping fees, if any, which were applied at purchase are not refunded. Once the item is received, an email will be sent to you with a store credit code that does not expire or an exchange will be processed.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer a 7-day return window for most purchases (exclusions listed below).
The return window begins when your package is marked "Delivered" by the tracking system. From that time, you have 7 days (including weekends and holidays) to make a return/exchange request. You will be unable to submit a return/exchange request after that 7-day period.
ABOUT RE:DO RETURNS
- Customers now have the option to pay $1.98 at the time of purchase to later qualify for free returns on that order.
- Didn’t add and checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates saving you time and money!
WHAT ITEMS ARE EXCLUDED FROM RETURNS AND EXCHANGES?
The following items are not eligible for a return or exchange:
- Clearance items (will be clearly marked "Clearance" or have the price that does not end in $xx.99 or $xx.98)
- Wedding gowns
- Quinceanera dresses
- Cinderella Divine Black Label
- Tiaras
- Designer dresses by Andrea & Leo Couture and DeKlaire Bridal
ARE THERE ANY FEES FOR RETURNING AN ELIGIBLE ITEM?
The following fees are as follows:
- If shipping was complimentary at checkout, original freight/handling cost will be deducted.
- Customer is responsible for shipping costs on return/exchanged items if RE:DO was not added to your order at checkout.
- A 15% restocking fee for all returns will be accessed.
- Packages that are denied and "returned to sender" or refused will be subject to a 50% restocking fee.
- Please note that any amount paid for shipping is non-refundable.
WHAT IF I WANT TO MAKE AN EXCHANGE?
If you would like to make an exchange for a different size or dress, simply submit an RMA by clicking here . Once approved, you will receive an email with instructions. The exchange process can take 7-12 days. Once the item has been received and approved, you will receive an email with a code that you can use to apply on our website to make an exchange. You will go through the checkout process online.
If time is of the essence, place a new order for the item you need, then contact us by email informing us of this decision. If for some reason the item that you ordered is not available, it will not constitute a refund. In such a case, a store credit will be issued once the original dress has been returned.
WHAT ARE THE REQUIREMENTS FOR RETURNED ITEMS?
- Returns are carefully inspected; all original tags must be in place and the product must not show any signs of wear or damage.
- Items found with snags, worn, washed, altered, ripped, stained, grease marks, pet hair, pen marks, perfume, deodorant stains, smoke odor and/or missing tags will be returned immediately at the customer's expense.
