Diagnose your HDMI connection
When your TV has no sound, or intermittent sound drop, and you are listening to something from a device connected with an HDMI cable, one of the simplest potential causes of the issue is that the cable is low quality. Since replacing the cable with a higher quality cable is not always easy or convenient, Samsung Smart TV models have a setting that can be used to adjust how the TV interprets the HDMI signal and improve compatibility with the cable.
Navigate toMenu>Support>Self Diagnosis>Signal Information>Signal History>HDMI Delay Level, and select from one of the options:
(From 2020 model:Menu > Support > Device Care > Self Diagnosis > Signal Information > Signal History > HDMI Delay Level)
- Basic:This is the default setting for normal operation.
- Slow 1:This adds a slight delay before determining that the HDMI cable is not sending a signal.
- Slow 2:This adds a significant delay.
Setting this option toSlow 1orSlow 2will improve the signal quality from a poor HDMI cable, but a side effect is that this delay will also occur when changing the source.
FAQs
Samsung products that support eARC
2022 (B model TVs): All Neo QLED 8K TVs, all Neo QLED 4K TVs, the S95B OLED, all QLED 4K TVs, all Frame TVs (except the 32 inch model), the Sero, and the Serif TVs.
Does all Samsung TV have HDMI ARC? ›
Samsung products that support eARC
2022 (B model TVs): All Neo QLED 8K TVs, all Neo QLED 4K TVs, the S95B OLED, all QLED 4K TVs, all Frame TVs (except the 32 inch model), the Sero, and the Serif TVs.
Why won't my Samsung TV play sound through HDMI? ›
Reconnect the HDMI cable. Completely disconnect the HDMI cable from your TV and set-top box, then reconnect it. It is recommended to use a certified HDMI cable. If you do not use a certified HDMI cable, your screen may not be visible or you may experience sound issues.
How do I get my HDMI ARC to work on my TV? ›
If your TV has problems identifying the HDMI-ARC connection, you can manually set it up by accessing the Settings menu. Enter HDMI control / Expert settings menu and make sure HDMI ARC option is turned on. Once the connection is successful, your TV will channel all the output to the ARC connected sound systems.
How do I enable HDMI ARC on Samsung TV? ›
Open Menu> Sound> Speaker Settings. Set the TV sound output to the receiver. Open Menu> System> Anynet + (HDMI-CEC). Set the Receiver function to On.
Why is there no sound on my Samsung soundbar HDMI ARC? ›
1 First, make sure the HDMI cable is securely connected to the HDMI (ARC/eARC) port on the TV and the HDMI TO TV (eARC/ARC) port on the bottom of the soundbar. 2 Turn on the TV and soundbar. 3 Make sure HDMI-CEC is enabled on your TV. 4 Check if the TV's Sound Output is set to the connected soundbar.
Are all HDMI capable of ARC? ›
HDMI ARC is compatible with HDMI 1.4 cables and all later versions. If you're planning to connect a Blu-ray player or any other content source with video resolutions of 1080p or higher, you should likely spring for at least a High Speed HDMI cable.
Is HDMI ARC better than Optical? ›
What makes HDMI ARC special is its capability of transmitting high-quality audio signals, including multi-channel audio formats like Dolby Atmos and DTS:X, something that Optical Audio cannot do. It is also able to transmit video signals, making it a versatile choice for anyone creating an entertainment setup.
How do I connect my soundbar to my Samsung TV using HDMI ARC? ›
Follow the steps below to connect your soundbar to the TV.
- Prepare an HDMI cable.
- Connect the cable to the TV's HDMI IN (ARC).
- Connect to the HDMI OUT (TV-ARC) port of the soundbar.
- Turn on the soundbar and set the Source to D.IN.
- The TV sound will be played through your soundbar.
The cause could be a faulty HDMI cable, or an worn-out HDMI port as well. Check your HDMI cable or the HDMI port with other devices to see if they are the source of the problem. Change to some certified, good-quality HDMI cables and see if this would help.
Check your audio system settings, the Audio Return Channel (ARC/eARC) or the TV Audio Input Mode setting should be set to On or Auto. Note: This setting may be different or may not be available on some products. Check your HDMI cable.
How do I enable arc? ›
Follow these steps to use the ARC feature .
- Connect one end of a high quality high-speed HDMI cable to the TV Out ARC connection of the receiver. ...
- Connect other end of the HDMI cable to the HDMI ARC input on the TV.
- Set the HDMI Control setting on the receiver to ON. ...
- Set the Control for HDMI setting on the TV to ON.
HDMI ARC: ARC is turned on automatically on Samsung TVs when Anynet+ (HDMI-CEC) is on.
Do you need a special HDMI cable for ARC? ›
What kind of cable do you need to use for ARC? Due to HDMI cable backward compatibility, almost any HDMI cable can be used for HDMI ARC. However, that doesn't mean you should use any old HDMI cable you have lying around. Since HDMI ARC was introduced with HDMI 1.4, your best bet is to use HDMI 1.4 cables or newer.
How do I connect my Samsung Smart TV to HDMI? ›
STEP 1. CONNECTING HDMI CABLE
- a). Locate the HDMI IN 1 connection port on your TV.
- b). Connect the HDMI cable to the TV labeled as HDMI IN 1 connection.
- c). Then, locate the HDMI port on your device.
- d). Connect the other end of the HDMI cable to your device.
What to do if my TV doesn't have an HDMI port labelled ARC? You can use an Optical Audio cable or Aux cable to connect the sound bar to the television.
Do some TVs not have HDMI ARC? ›
Anything that works with the HDMI 1.4 standard should support ARC, but check the documentation for your specific devices to be sure. Not all TVs support ARC despite coming out after HDMI 1.4 was launched as a standard, but nearly all will.
How do I know if my HDMI cable is arc? ›
For a successful connection, the TV, the connected device, and the HDMI cable have to have ARC. With some devices, it's easy to see if it has this function. In that case, the letters (e)ARC are indicated next to the HDMI connectors.
Is ARC better than Optical? ›
What makes HDMI ARC special is its capability of transmitting high-quality audio signals, including multi-channel audio formats like Dolby Atmos and DTS:X, something that Optical Audio cannot do. It is also able to transmit video signals, making it a versatile choice for anyone creating an entertainment setup.
