A: Our almond toffee has a shelf life of 2-3 months, stored unopened at room temperature. For maximum taste and texture, we do recommend that you either enjoy your toffee immediately, or store it in a refrigerator or freezer. Once opened, unrefrigerated toffee will retain maximum freshness for about a week. Refrigeration adds 3-6 months of shelf life, while freezing adds up to a year or more. Refrigeration ensures that any nuts remain at peak freshness, but they’ll taste great for up to 3-4 weeks unrefrigerated.
Q: Can I ship internationally?
A: Sadly, no. We can ship to any location in the US and Canada. Shipping to Canada via FedEx International Ground requires a minimum charge of $45. Please also be advised that we cannot guarantee any Canadian shipments. It’s rare that our customers experience any issues, but we simply cannot control whether a package gets stuck in customs or melts while in transit. Please call us at 888-646-1775 for a shipping quote or to place an order for carriage to Canada.
Q: Why was my shipping upgraded to 2nd Day or Overnight Express?
A: Short answer: product quality. We do whatever it takes to ensure that every order arrives in the same shape it leaves our facility. If your order is shipping to a warm location, we may automatically upgrade your shipment to 2nd Day or Overnight Express. We’ll also ship it in a cold pack with cooling materials. Our products may be art, but when it comes to shipping, we’re all about science.
Q: Where is my order/How do I track a package?
A: Shortly after you place your order via our website or by phone, you should receive an email with tracking information. Most orders placed by 1:00 PM CST will ship the same day, weather permitting. During warmer times of year, we typically hold orders received Wednesday – Friday to ship out on the following Monday. You really don’t want your sweet delicacies spending the weekend in a warm truck or shipping terminal. Neither do we.
Q: Why are your products so expensive?
A: Short answer: you get what you pay for. Our mission since day one has been to produce the finest toffees and candies available anywhere. That’s why we insist on using only the finest chocolates, purest butter and highest-grade sea salt, along with premium select roasted almonds and cashews. We produce each of our gourmet specialties in small batches. Every order is weighed, packed and wrapped by hand. Once you’ve experienced these products for yourself, you’ll understand why we have such loyal repeat customers. Besides, our grandmothers would have wanted it this way.