Ensuring Exceptional Patient Care (2024)

FAQs

Ensuring Exceptional Patient Care? ›

It also helps to thoroughly review the patient's chart prior to your interactions. Ask them specific follow-up questions. Finally, take the time to really listen and understand what the patient is trying to tell you. Your willingness to provide helpful guidance can create an atmosphere of exceptional patient care.

It means providing care that is free from harm, minimizes redundancy and waste, allows timely access to needed services, follows best practices, and incorporates patients' preferences and treatment priorities. The following are four proven strategies for ensuring this type of exceptional care experience.

‍Appointment Booking

It can be among excellent patient experience examples as the first interaction with the healthcare provider leaves a lasting impression on the patient. Research shows that patients increasingly opt for healthcare providers who offer digital communication.

The four Ps (predictive, preventive, personalized, participative) [3] (Box 21.1) represent the cornerstones of a model of clinical medicine, which offers concrete opportunities to modify the healthcare paradigm [4].

Improving patient outcomes means thinking beyond numbers on a chart. It means considering the bigger picture of what's important to patients. Improving patients' results has implications that extend to the community — and even to a hospital's or practice's bottom line.

By being accountable, health care professionals can build trust and credibility with patients, colleagues, and the wider community. Accountability can also lead to improved patient safety, better communication and collaboration among health care providers, and a more positive work environment.

Delivering consistently exceptional care means we all must focus just as intently on the experiences we provide our patients — in the waiting room, the exam room, the hallway, and the laboratory — as we do on the quality of their treatment.

What does exceptional service mean for service providers? ›

It's when you provide a positive, helpful, and timely experience for your customers. It happens when a company goes above and beyond what its customers expect. This is often done through the use of exceptional communication skills, superior knowledge of products or services, and an overall sense of sincerity.

Providing care that is respectful of the patient's needs and preferences, and allowing those values to guide care decisions, is a cornerstone of high-quality healthcare. Safe. Healthcare providers should prioritize their patient's safety in every interaction.

Quality of care is the degree to which health services for individuals and populations increase the likelihood of desired health outcomes. It is based on evidence-based professional knowledge and is critical for achieving universal health coverage.

According to the National Academy of Medicine, quality health care is care that is safe, effective, patient-centered, timely, efficient, and equitable.

Patient-centered: Providing care that is respectful of and responsive to individual patient preferences, needs and values, ensuring that patients' values guide all clinical decisions. Timely: Reducing waits and sometimes harmful delays for both those who receive and provide care.

A patient wants to feel that their healthcare provider understands them. They want their healthcare provider to understand not only their health problem but also the emotions and feelings surrounding their sickness or ailment. The better a healthcare provider understands a patient's story, the better the experience.

In addition to using the identified frameworks and tools to assist with priority setting, nurses must also look at their patients' data cues to help them identify care priorities. Data cues are pieces of significant clinical information that direct the nurse toward a potential clinical concern or a change in condition.