Return Policy | JJ's House (2024)

General Return Policies

1. Contact our Customer Serviceto initiate the return process within 14 days upon receiving your item(s).

Please note that we only accept products in their original condition, andwe cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer serviceat Contact Usand obtain a "Product Return" form that must be included with your package. All the return item(s) will go through inspections. We will process the refund when we get the returned package and confirm that the product has the problems mentioned.

2. Mis-shipped products: Once we have confirmed yourmis-shipped items (item shipped different from item ordered), we will be responsible for the item exchange and postage. You may also return the product and get a full refund including postage.

3. Color Errors:If the color of the item received is not what was ordered, you are qualified to get a full refund.

4. This return policy does not apply to our business resellers. Please contact us for additional instructions.

  • Download our APP to handle your after-sales issues more conveniently & stay updated with the latest policy changes.

Specific Policies for Our Items

Order Cancellation

We understand that it is a very important undertaking toorder a dress for your special occasion, and our cancellation policy was formulated with this in mind. However, it is important to note that our dresses are made to order. Once the tailoring process has begun, the materials cannot be reused. Please be informed that after placing your order, there is still time to change your mind. For details, please refer to our cancellation policy below.

Cancellation Policy

- Unpaid orders will be cancelled automatically after 1 days.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price.
- Orders cancelled beyond 120 hours after payment confirmation will be eligible for a partial refund of full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.

If you would like to cancel your order, please login to My Orders, select the order you need help with, and request cancellation.

Replacementor Refund

Your satisfaction is of utmost importance to us. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance withyour order specifications. Please try on your dress as soon as possible without altering,washing the dress, or removing the tag. Please note that you need to contact us to initiate the returning process.

If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.

Defective, Damaged or Mis-shipped Items

You are qualified to get a full refund if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.

Sizing or Fitting Issues

As all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.

Size Deviation

If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). Should you choose this option, please remember to request a receipt from your tailor. Copy of the receipt must be provided to request reimbursement.

Item is the size you ordered but does not fit

Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged.Your option is to look for a local tailoring service at your own cost. Please note that if your order specifications differ greatly from the final sizing request, re-sizing may not be possible.

Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on the site. Slight color aberrationmay not mean that the dressis defective or mis-shipped. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Items that cannot be returned or exchanged

1. No returns and no exchanges for personalized items.

2. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc) due to hygienic reasons.

3. No returns and no exchanges for face masks items.

4. All Final Sale items are not returnable or exchangeable.

Return Process

1. Submit a return request at Contact Us to Customer Service within 14 days upon receiving your order.Please include an explanation and photographs stating the reason for your return.

We reserve the right not to accept the returns without prior approval from our Customer Service.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days upon receiving the return form. Please DO NOT use expedited courier like UPS, DHL or FedEx; the normal economic Post Office service would be just fine. Please keep the tracking number safe.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

All PayPal payment can only be refunded via PayPal, all Credit Card paymentwill only be refunded to the original Credit Card.

Please Note: we reserve the right not to process the refund if they are returned in unacceptable condition.

Return Policy | JJ's House (2024)

FAQs

What is JJ's house return policy? ›

You get to keep the dresses for 1 week from the date of delivery (as shown on the tracking number) and then send those back to us using the prepaid return label included in your box. Note: Please return all dresses you do not want to keep within 1 week of receiving your order using our pre-paid labels.

What is Lulu's return policy? ›

Your product is eligible for return within 30 days of the delivery date (for online purchases) or purchase date (for in-store purchases). Online purchases can be returned online or in store (exchanges can only be done in stores).

Can you cancel a JJ's house order? ›

If you need to cancel your order, please submit your cancellation request on your order page or contact our customer service within 1 hour of your order being confirmed. Due to time differences, there may be some delays in our customer service processing time.

How do JJ's house points work? ›

Every 100 points = $1. You can use the points to deduct up to 50% off the total amount when you place your order. Please note, this discount applies to the total price of your order and excludes shipping fees, insurance and taxes. Points will be used based on how soon they expire.

What is the return policy? ›

A return policy is a document that outlines the rules for returning purchased goods or services. These policies often include refund information, returns requirements, timeframes, and customer support contact information.

What is the normal return policy? ›

A 15 to 30-day return policy is standard, but some businesses opt for 90 days, and others are willing to accept a return up to 365 days later, as long as you have the purchase receipt. When writing this clause, remember that items with gift receipts are often expected to have longer return windows.

Does Lululemon take back worn items? ›

All Quality Promise returns are handled on a case-by-case basis. Proof of purchase or identification required. Items impacted by ordinary wear and tear, personal preference, misuse or accidents are not eligible for return.

Does Hello Molly allow returns? ›

A refund or credit note will be processed when the returning items have been received by the retailer. Your return credit will then be processed. For refunds, please allow 5 - 10 business days for the money to appear in your account.

Can Lululemon final sale be returned? ›

Unfortunately, Lululemon has a pretty clear rule when it comes to final sale items: once you've bought them, they're yours to keep. This means no exchanges or returns are possible for these particular deals. This policy is in place because final sale items are often the last stock or special deals.

Is it easy to return to JJ's house? ›

For customers using JJ's House Delivery Service Please attach the return label to the package, making sure it covers any original delivery labels. Then, bring your package to the designated courier indicated on the return label and hand it over without any additional charges.

Does JJ's house have free returns? ›

We offer return labels so you can return your unwanted items hassle free. Please simply attach the return label to the front of your package and send it to the location listed on the label. The return shipping fees will be automatically deducted from your refunded amount.

Where is JJsHouse based? ›

Established in 2010, we empower women through fair and sustainable fashion practices. With dedicated teams in Singapore and the UK, we create exclusive and affordable dresses swiftly through Made-To-Order processes. Our goal is to enhance appearance and capture the true essence of individuals.

Is JJshouse a China company? ›

JJ's House is located in Hong Kong, China.

Is JJshouse ethical? ›

Prioritise ethical and sustainable fashion with JJ's House. Our commitment to transparency in the supply chain ensures that each dress is crafted ethically, eliminating single-use non-recyclable plastic and promoting environmentally friendly practices.

Is JJshouse true to size? ›

Our sizing runs true to our size chart, but the measurement sets listed on the size charts reflect the measurements of the human body. They do not reflect the actual dress measurements, as we add little wiggle room to standard-size dresses for comfort.

Are JJsHouse dresses made in China? ›

What does JJ's House do? JJsHouse.com is an online retailer that directly sells wedding dresses and special occasion dresses for women. Dresses manufactured in China. Has in-house tailors who use quality raw materials, including silk, taffeta, lace, tulle and chiffon for making dresses.

How long does it take for JJ's house to deliver? ›

Made-To-Order Items
Shipping MethodsShipping TimeCosts
Expedited Shipping3-6 daysfromUS$ 21.00
Standard Shipping5-10 daysfromUS$ 11.00
Super Saver Shipping7-14 daysfromUS$ 8.00

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Dean Jakubowski Ret

Last Updated:

Views: 5442

Rating: 5 / 5 (50 voted)

Reviews: 81% of readers found this page helpful

Author information

Name: Dean Jakubowski Ret

Birthday: 1996-05-10

Address: Apt. 425 4346 Santiago Islands, Shariside, AK 38830-1874

Phone: +96313309894162

Job: Legacy Sales Designer

Hobby: Baseball, Wood carving, Candle making, Jigsaw puzzles, Lacemaking, Parkour, Drawing

Introduction: My name is Dean Jakubowski Ret, I am a enthusiastic, friendly, homely, handsome, zealous, brainy, elegant person who loves writing and wants to share my knowledge and understanding with you.