Remote desktop can’t connect to the remote computer — How to fix the connection problem
The work-from-home culture makes reliable remote access essential. Nevertheless, common errors such as ‘remote desktop can’t connect to the remote computer’ occur again and again. Regardless of whether it’s Chrome orMac remote desktop, a quick fix is imperative. Knowing how to restart remote desktop can help, however there are many other problems with different approaches to solving them.
1. Enable remote desktop connections
If Windows 11 remote desktop is not working it may be because the remote desktop connection (RDC) is interrupted. In this case it is worth to check the settings of your home edition of windows. The RDC can be activated in the settings of the remote connections.
2. Using the right credentials
A common problem when remote desktop can’t connect to the remote computer is that the credentials are wrong. Especially when connecting to different devices, it often happens that the stored credentials refer to a different terminal.
3. Checking permissions
The computer can’t connect to remote desktop could also mean that the necessary permission is missing. For access you have to be a member of a local user group. This setting is done by the admin.
4. Changing the current firewall settings
The Windows 10 remote desktop connection may fail if the firewall settings are not correct. If it is because the remote desktop can’t connect to the remote computer, then the solution is simple: first, turn off the firewall to check if the access via Mac remote desktop works without this protection. If it does, add the remote desktop to the list of allowed apps through Windows Defender Firewall.
5. Changing the properties of the network
If remote desktop is not working, connection problems may be the cause. Especially public networks can be a problem. Windows blocks these from time to time to increase the security of the end device. If this is the reason why remote desktop is not working, the network should be changed from public to private.
6. Adding the RDGClientTransport Key
Adding the RDGClientTransport key can solve the problem that remote desktop can’t connect to the remote computer. However, this is a technical fix that requires registry intervention. It works as follows:
- Open Regedit
- navigate to HKEY_CURRENT_USER>Software>Microsoft>Terminal Server Client
- add “DWORD” via the right sidebar
- add the option RDGClientTransport as 32-bit value
- set the value for the new option to 1 and close the registry
7. Checking the group policy
A possible cause can also be a wrong group policy. If additional settings are necessary, the administrator must change them.
8. Verifying the status of RDP services
The ‘remote desktop can’t connect to the remote computer’ error can also be caused by an inactive RDP server. It is important that the services are running on the own and the remote device.
Tip: If you cannot connect to theremote desktop for Raspberry Pi, you should first see check the UmRdpService.
9. Adding the host’s IP address
If remote desktop can’t connect to the remote computer, the reason could be problems with your IP address. If the Windows 11 remote desktop is not working, it may be necessary to add a new IP manually.
10. Checking the RDP listener port
If remote desktop can’t connect to the remote computer it is worth checking the RDP listener port. Because if another program is using the port, it is possible that your computer can’t connect to the remote desktop gateway server. If this is the case, the PortNumber of the RDP-Tcp of the WinStations shows. The best thing to do is to change the port and then check if the problem persists.
