JJ's House Reviews - 3.8 Stars (2024)

I ordered 3 sample try at home dresses, received quickly. I knew upfront that the samples were not in the colors I would purchase, but no problem because they let you send them back with shipping labels included. I can either order them in the color I want to buy now that I saw how they looked in person, or I can order more try on samples now that I received notification that the dresses were received as requested within the try on period. This is really a great web site giving woman the chance to try first. Very pleased.

The dress is really nice and fits well. The little problem is that the fabric used to make the dress is not cotton or similar. That is my taste for dresses lol. I wish I find like this with a better material. I will definitely order more. The seller did a great job by shipping my order as sooner as I paid. With quick shipping, you want to shop more lol.

Love this feature! I've tried on about 8 dresses and finally found one I love for our sons wedding!

Good product, really liked the flower girl dress. Got a follow up email to leave a review and get $21-$41 off my next purchase. I left a review but then got an email for $30 off my next purchase of $200 or more which the first email did not say so was a little disappointed with that

79 days after I canceled my order I finally see the amount credited to my checking account. This has been a long difficult process.

“Refused to cancel my order”

I requested to cancel my order less than 48 hours after I made the purchase. I had not realized that the processing time was close to 3 weeks. I send tickets, emails and was ignored. I generic response would say that I would be contacted within 24 hours. Even my bank and bbb were unable to get a clear response from this company. They ended up sending the shoes anyways and although I have asked several times for a return shipping label and instructions they refuse to give it to me. Instead they offered me a 10% off coupon. Stay away from this company, the customers service is awful.

I like their dresses. Because they're so beautiful and classical.

I love JJ's House. I've bought quite a few dresses from them over the years and their quality is consistently outstanding. There was a slight issue with the measurements on a custom order and they contacted me to make sure everything was right before making the dress. Everything was perfect in the end. I will definitely be purchasing more dresses in future when I need something for a formal event.

I'm shopping for my son's wedding and love the try before you buy aspect. I'm not sure about my size and don't want to purchase something & have it not fit. I live rural, so there are no bridal shops within a 100 mile radius from me, so this was convenient.

Online shopping was good. Found a dress in the wedding color scheme of my son. Great mother of the groom dress. Great price. Delivered when promised. Fit well. Does have slight imperfections and have to be pressed by dry cleaner.

The website is easy to navigate and it is easy to purchase from. I brought a ring and the sizing guide was a bit confusing so i asked for help via the online chat and was told I've been sent to someone who can help and a email will come through to help. I've yet to receive the email so I'd say communication with jj's house isn't the best / doesn't get you very far. I took a gamble with the ring size in the end and gave up hope hearing back from the people who told me on two different occasions someone will be getting in touch soon. But i would still recommend the site the purchase from as it is really affordable and straight forward when doing so I've not had a problem with ordering or receiving my orders (and loving what I've purchased) so i definitely would recommend the website to friends and family but will wish them luck if they need to communicate with those within the site.

The web site was easy to use. Checking out was a piece of cake. No Problems at all...

I ordered this dress as a gift for my sister to wear for her rehearsal dinner and on her honey moon. The dress came quickly and looks as pictured. I ordered a size 0 and the dress fits basically as expected (just a little loose around the waist). Overall I am satisfied with the purchase :)

Dresses are beautifully made but it takes too long. Also the try-on option is great! I wish JJ's house would allow more than 3 dresses as I was searching for a dress for the big event, and I can not wait...if you can improve this area that would be awesome!

One my favorite online places to shop! Order come fast

This is the most amazing service. All completed through the comfort of my home.
Thanks for making this experience so easy!

I love JJ's House! I purchased now a total of six dresses, two for my mother and four for my self. I got them on sale, all under $60 USD, and I wasn't expecting much for the price but boy, was I plesantly surprised! The quality of the fabrics, details and the sewing work is great, so far I had only one issue with a zipper in one of the dresses - that was an actually easy fix. The sizes are good fit generally, so I would recommend to order maybe a size up as the dresses can be easily tailored if needed. I have ordered size 2 for my self, I am 115lbs and 5,1ft so my problem is that they are too long as I am very short (again, nothing mayor). I definitely recommend this site if you are looking for elegant, affordable dresses.

I purchased a mother of the bride dress from them, it was huge! Their hassle free returns is a joke. I sent three emails requesting a return label so I can return the dress in the time frame allowed. They never answered any of my emails. Finally I was able to get a lady on chat to help me. I returned the dress and I still have not received my refund. I will never buy anything else from JJ House! Weddings are stressful enough without a dress company adding much stress!