- FAQ
- Getting Started
Getting Started
How do I activate my Hum?
Hum+/Hum×
Getting your Hum+ or Hum× system set up is easy. Simply visitthe Setup page at www.hum.com/setup/ for astep-by-step guide. You can also check out the how-to video at the samelink.
How do I know if installation was successful?
Once you’ve completed the installation and after your first drive, you’llbegin seeing dashboard updates in the Hum App and the Hum Customer Portal.Plus, you’ll be ready to set up driver alerts, view your Driving History,access Vehicle Location information and more.
If you’re having difficulty installing your Hum System, please call HumCustomer Service at (800) 711-5800, and we’ll be happyto help.
How do I connect my mobile phone to my Hum Speaker via Bluetooth®?
To pair your mobile phone with your speaker, first make sure your speakeris charged and your Hum OBD (On-Board Diagnostics) Reader is correctlyinstalled. Then follow these steps:
- Start your vehicle.
- Put the Hum Speaker’s hands-free on/off button in the On position.
- On your mobile phone, turn Bluetooth® On.
- On the Hum Speaker, press and hold the green phone button for aboutfive seconds, until the blue light begins to flash.
- In your phone’s Bluetooth® settings, search for availabledevices.
- Select Hum from the search results on your phone, then select OK.
- If prompted for a PIN, enter 0000.
- The connected status of Hum System in phone’s Bluetooth®settings will indicate that your phone has been paired successfully.
TIP: For the best hands-free calling reception, make sure the HumSpeaker is attached to the driver’s sun visor or is in front of the person speaking.
What do I do if I think I damaged the device during installation?
Call Hum Customer Service at (800) 711-5800.
What do the blinking indicator lights on my Hum Speaker mean?
[Hum+]
The Bluetooth® status LED provides the following indicators:
- Unlit: Speaker is not connected.
- Slow Blinking Blue: Speaker is in pairing mode.
- Solid Blue: Speaker is connected.
The battery status LED provides the following indicators:
- Solid Green: Device is fully charged and ready to use.
- Solid Orange: Speaker is plugged in and charging.
- Slow Blinking Red: Speaker battery is below 25% and should be charged assoon as possible.
[Hum×]
The Hum Speaker’s LED light ring provides the following indicators:
- Unlit: Speaker is not connected.
- Blue clockwise pattern: Speaker is in Bluetooth pairing mode.
- Blue ring flashes three times: Bluetooth pairing successful.
- Two blue lights at top of ring fading on and off: Speaker is connected to phone.
- White flashing ring: Speaker’s mic is muted.
- White clockwise pattern: Incoming call or outgoing call (before answered).
- Green clockwise pattern: Speaker is charging.
- Half circle = 50% charged.
- Full circle = fully charged.
Where do I install the Hum OBD (On-Board Diagnostics) Reader?
The Hum OBD Reader plugs into your car’s OBD-II port. The OBD-II port locationvaries from car to car, but typically it’s located underneath the dashboardpanel and to the left or right of the steering wheel. For help finding yourcar’s OBD-II port, go to www.hum.com/port/.
Do I need to be a Verizon Wireless customer to use Hum?
It depends on the Hum Product you are using.
Hum×
In order to use the Hum× Wi-Fi feature, you will need to purchase datafrom Verizon Wireless.
You have two options:
- You can add Hum× to your existing Verizon Wireless shareabledata plan. When you add Hum× to your Verizon Wireless shareabledata plan, your Wi-Fi Hotspot data is drawn from your overall VerizonWireless monthly data allowance.
- You also have the option to purchase Hum× on its own –without an existing Verizon Wireless data plan. 1GB of data will be includedwith your monthly subscription and additional data is available for purchaseat $10 per GB on an as-needed basis.
Hum+
You also do not need to be a Verizon Wireless customer to use Hum+. Simplypurchase the Hum+ equipment from a Verizon Wireless retail store, or aparticipating retailer, and download the Hum App to get started.
Do I need the Hum Speaker and OBD Reader to use the Hum App?
If you’re subscribed to Hum+ or Hum×, you need the Hum OBD(On-Board Diagnostics) Reader in order to enable to most features includedwith your Hum+ or Hum× Service.
Some models of Hum include a Bluetooth® Speaker that allowsyou to talk hands-free and keep two hands on the wheel. If you have a HumSpeaker, it is important to keep it charged to access emergency assistanceif Hum detects a crash, use hands-free Bluetooth® calling,and to have Hum Customer Service just a push of a button away.
I have a different carrier for my cell phone, can I use NumberShare?
NumberShare is currently only available to customers with a Verizon Wirelesscell phone plan.
How do I change the order of the NumberShare contacts on my Hum× Speaker?
You can change the order of your NumberShare contacts on the Hum App. Yourcontacts will appear on the Hum× Speaker in the same order asthey do within the app.
