Hum Troubleshooting FAQs | Hum by Verizon (2024)

FAQs

Why did my Verizon Hum stop working? ›

The Hum OBD (On-Board Diagnostics) Reader may have become disconnected. Or, the Hum OBD Reader may have temporarily been unable to capture trip data. If the issue persists, please contact Hum Customer Service at (800) 711-5800.

To reset the Hum device, remove it from the OBD II port and wait one minute. Plug the device back in then turn the vehicle on to initiate a key-on event (driving is not required). While unplugged,check for physical damage such as bent pins inside the plug, openings in the casing, and signs of water damage.

If you think your Hum OBD Reader has come unplugged, you can check the Hum App or portal to see if your driving history data has been recorded. If you forget, Hum will automatically notify you if your Hum OBD Reader has been unplugged for 10 days.

Yes! You have an option to continue In-Vehicle Wi-Fi after the vehicle is turned off. Open the Hum app, go to the Wi-Fi settings screen, and select the option to extend Wi-Fi. To preserve your vehicle's battery, you can continue Wi-Fi connectivity for up to an hour after the vehicle is turned off.

This could be because you are too high, too low, too far or even too close to the tower. Antennas are positioned to provide coverage to the largest population possible and may not be aimed in you direction. Current wireless technologies have varying broadcast ranges which determine how far the signal can reach.

Solutions: Ground loops are easily recognizable as hum in the loudspeakers. To eliminate the ground loop hum, the AC loop must be broken. The easiest solution is to connect all audio equipment to a single AC outlet, using a power strip (featuring a surge protection) or using a power conditioner.

To activate a replacement Hum device, call the VZW activation line at (877) 807-4646 and follow the IVR prompts. Ensure to have your Hum number available which can be found on the receipt inside the box. It may take up to 10 minutes for your device to activate.

The monthly subscription for Hum by Verizon is: Hum^x - $15/month with In-Vehicle Wi-Fi and Roadside Assistance included. Hum⁺ - $10/month. In-Vehicle Wi-Fi can be added for an additional $10/month.

Hum is only available via Verizon Wireless; Hum service operates on 4G LTE network only and requires data usage.

First, locate your vehicle's OBD II port, which is normally located under the driver's side dash. With your vehicle turned off, plug the Hum OBD Reader into the OBD II port. Next, clip your charged speaker to the driver's visor for access to roadside help at your fingertips.

Can you get rid of hum? ›

If the Hum remains, it's very likely a Ground Loop. If you're using multiple amplifiers or speakers. Unplug your setup and plug your Audio input or Instrument into each speaker. If this gets rid of the Hum you have a Ground Loop facilitated through your connections.

Hum is a vehicle diagnostic and tracking system from Verizon Communications.

Hum⁺ & Hum^× uses GPS for features including Safety Score, Vehicle Location, Driving History, Boundary Alerts, Pinpoint Roadside Assistance and Crash Response. These features identify the GPS location of the vehicle where the Hum OBD Reader is installed.

However, we recommend keeping your phone with you because the Hum App provides access to most Hum features, including Pinpoint Roadside Assistance, Vehicle Diagnostics, and more. Some models of Hum include a Bluetooth^® Speaker that allows you to talk hands-free and keep two hands on the wheel.

The Hum App uses your GPS location for Safety Score and the navigation features. To change how Hum uses your GPS location, you can remove the Hum Hardware from your vehicle or edit your smartphone's privacy settings.

hum Adult Smart Rhythm Sonic Toothbrush includes:

2 AAA batteries with 90 day battery life*

Hum is only available via Verizon Wireless; Hum service operates on 4G LTE network only and requires data usage. Not all products are available in all areas.

Flip the Handsfree on/off switch on the Hum speaker to the On position. Open your phone's Bluetooth settings, and turn Bluetooth On. Press and hold the Phone button on the Hum speaker for about 5 seconds, until the blue lights starts to flash. Then select hum on your phone.