To find your serial number, click here and select your rack model from the dropdown.
Should I lubricate my locks?
Yes! The locks will arrive lubed from the factory. Each time you lube up your chain, squirt a drop or two in the lock. This will prolong their life and make them easier to use.
Should I lubricate my ratchet arms?
No. Any lubricant that makes contact with the anodized finish may cause damage. All moving parts for the ratchet arm are internal and arrive greased from the factory.
Mostly! All Kuat™ 2-bike hitch racks are approved for use on Class I hitch receivers. Our 3-bike Transfer and NV with Add-On will not work on Class I hitches.
Our full statement on hitch receiver compatibility is here.
Absolutely not! A cover would create a significant amount of wind resistance. The extra resistance would increase the strain on your hitch rack.
Can I lock my Trail Doc™?
No. If yours gets stolen, give us a call. We will replace it at no charge. Call us at 877-822-5828.
Where do racks ship from?
Springfield, Missouri. United States
Do you offer replacement parts?
Naturally! If you back your rack into a tree, or leave it on when you go through the car wash, the parts can be found here. If you don’t see the part you need listed on the site, or you have any questions about the part you need, call us at 877-822-5828 or send an email to info@kuatracks.com.
What is the warranty on my Küat product?
Your Küat product is covered by our No Worries limited warranty. See the full warranty terms here. You can submit a claim online or over the phone at 877-822-5828. We will work to resolve your claim in the most efficient manner possible. Know that we pride ourselves on our service and we stand behind our products.
Can I use a KÜAT rack on my RV?
It depends on the type of RV. All of our 2-inch receiver hitch bike racks may be used on Class B motorhomes with proper receiver hitches. The 2-bike Transfer v2 and the 2-bike Piston Pro X may be used on other types of RVs with proper receiver hitches. Please review our RV Compatibility Warning and our Receiver Hitch Warning for the full details before purchasing a rack.
Are your hitch products compatible with 3" hitch receivers?
No, not at this time. Our hitch products are compatible with 1.25" and 2" hitch receivers and 2.5" receivers with the use of our hitch reducer (sold separately).
Periodically check all nuts and bolts for proper tightness, not doing so can lead to premature wear or rack failure. Lubricate the lock mechanisms using a light oil. Keep the cover on the hitch pin lock at all times. The 8mm hex key on the hitch pin can be used to tighten and loosen the cam system.
Can I use a KÜAT rack on my RV? It depends on the type of RV. All of our 2-inch receiver hitch bike racks may be used on Class B motorhomes with proper receiver hitches.
They can block your view while you're driving, which can be dangerous. If you have a lot of gear, it can be difficult to fit everything on the rack. The weight of your bike and gear can affect how well your bike handles while riding.
The Kuat NV 2.0 is an excellent buy for any avid Electric Biker out there! Take your ebike with you on all of your adventures with this handy bike rack. Thanks to the racks 2 bike capacity, riding with your friends becomes a breeze!
Many types of RVs subject the rack and bicycles on it to high forces and extreme movements. As a result, Küat does not recommend using our receiver hitch-mounted products on RVs that will likely expose the rack to unacceptable conditions.
For steel racks, just like receiver hitches and any other car parts, a good coating of waxoyl or other spay-on metal protectant keeps things corrosion free.
Apply a small amount of grease or lubricant to the moving part after it has been thoroughly cleaned. If it's metal, use lithium grease. If it's plastic, silicone lubricant will be best. Check for any loose bolts, if you find one – refer to your instructions for how tight they should be.
You will want to avoid spray lubricants like WD40 because they can attract dirt and clog up the works. Some light grease such as LubriMatic White Lithium grease in 14 oz.Cartridges # L11354 will work fine. Grease isn't a necessity, but you can use it.
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