DIRECTV Error Codes and Messages | DIRECTV Customer Service & Support (2023)

DIRECTV error code: 14, 15, 18, 19 or 22Your receiver experienced a problem during the restart process.DIRECTV error code: 203Your account ispast due and services have been reduced to a minimum level.DIRECTV error code: 614, 615 or 616Video connection lost between your Genie client and the Wireless Video Bridge or main Genie receiver.DIRECTV error code: 617, 618 or 619Video connection lost between your receiver and the main Genie receiver.DIRECTV error code: 620, 621, 622, 623, 624, or 625Your receiver has lost video connection. DIRECTV error code: 711Your receiver has not been activated for DIRECTV service, or your receiver has received only part of the data it needs to decode our satellite signal.DIRECTV error code: 721The channel you're trying to watch is not included in your programming package, or your receiver is not processing the programming information on this channel.DIRECTV error code: 722Your DIRECTV receiver may not have the programming information for the channel you're trying to view.DIRECTV error code: 724, 725, or 726Your receiver's ID doesn't match the ID listed in the system, or your receiver's ID doesn't match your receiver's access card information.DIRECTV error code: 727The sports program you're trying to watch is blacked out in your area.DIRECTV error code: 731, 732, 733, or 736You are having trouble ordering Pay Per View movies and events with your remote control.DIRECTV error code: 734, 741, 742, or 743Your receiver doesn't have the programming information for the Pay Per View title you're trying to order.DIRECTV error code: 745 or 746There might be a problem with your receiver's access card.DIRECTV error code: 752There might be a problem with your receiver's access card.DIRECTV error code: 761 or 762This error message appears when you're trying to watch a live or recorded show.DIRECTV error code: 763Your receiver's access card has expired.DIRECTV error code: 764The wrong access card has been inserted in your receiver.DIRECTV error code: 771Your receiver is having trouble communicating with your satellite dish.DIRECTV error code: 772New DIRECTV programming was just added or updated, or your receiver was just installed or activated.DIRECTV error code: 773Your receiver has found an error and initiated an automatic reformat of the hard drive.DIRECTV error code: 774An error has been detected on your receiver's hard drive.DIRECTV error code: 775Your receiver is having trouble communicating with your satellite dish.DIRECTV error code: 776This indicates that you may have too many receivers connected to a SWiM (single wire multi-switch).DIRECTV error code: 782You’ll see this error when the signal between your receiver and satellite dish is interruptedDIRECTV error code: 792 Your receiver is searching for an Off-Air Tuner signal.DIRECTV error code: 920This error occurred because your receiver was unable to download the guide information from the satellite for more than 3 hours.DIRECTV error code: 921You are attempting to view 4K Ultra HD programming without the proper equipment.DIRECTV error code: 927An error occurred when downloading On Demand movies or shows.DIRECTV error code: 928Your Wireless Video Bridge has lost power, has a poor signal, or is rebooting, or you have replaced the Genie receiver and need to reset the wireless connection.DIRECTV error message: Channel Not AvailableThe channel is used for an event, which either has not started or is already over, or the channel is not included in your programming package.DIRECTV error message:No Servers Detected or codes 611, 612 or 613The Genie Mini reciever can't detect and connect to the main Genie HD DVR.DIRECTV error message: No Signal, or screen is black, blue or grayYour TV may not be set on the right input, or your receiver may need to be reset.DIRECTV message: No user activity for the last 4 hours. Going into Power Saving modeSome DIRECTV receivers have a power-saving feature that automatically puts the receiver in standby after four hours of inactivity.DIRECTV error message: TV does not support this program's content protectionMany DIRECTV channels feature HDCP (High-bandwidth Digital Content Protection), a form of copy protection that prevents digital video and audio content from being intercepted as it travels across either HDMI or DVI interconnect cables. If you have an older HDTV, it maybe non-compliant.


DIRECTV Error Codes and Messages | DIRECTV Customer Service & Support? ›

Resolve TV errors
DIRECTV error code numbers and messages
Error code or messageBrief Description
DIRECTV error code: 617, 618 or 619Video connection lost between your receiver and the main Genie receiver.
DIRECTV error code: 620, 621, 622, 623, 624, or 625Your receiver has lost video connection.
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How do I fix my Direct TV error? ›

How to Fix DIRECTV Error Code 722 | AT&T DIRECTV - YouTube

What does directv code 622 mean? ›

If you see Video Connection Lost or error codes 620, 621, 622, 623, 624, or 625 on your TV screen, one of your DIRECTV receivers has lost connection. Follow the prompts on your TV screen to begin troubleshooting. These tips include: Checking the connecting cables on your Genie Mini receiver(s) for a tight fit.

What is Code 782 on directv? ›

If you see error code 782, your DIRECTV receiver is having trouble communicating with your satellite dish. A diagnostic system scan confirms that your receiver has power and is connected to other DIRECTV equipment in your home.

What does code 13 mean on directv? ›

Code 13 – Receiver error detected.

Please check to see that the card is inserted correctly and rerun the test. Troubleshooting: This is often associated with a 761 / 762 OSD. It can be a card inserted incorrectly, a faulty card reader in the receiver or a faulty CAM card.

How do you refresh your service on DIRECTV? ›

To refresh:
  1. Go to myAT&T account overview and select My DIRECTV.
  2. Choose Manage Package.
  3. Scroll to Manage receivers and elect Refresh receiver.
  4. Your DIRECTV service may be interrupted for a few minutes during the refresh process.

How do I fix DIRECTV error code 775? ›

Check receiver connections
  1. Check and secure all connections on the back of your receiver. Start with the SAT-IN connection.
  2. See if you have a SWiM Power Inserter attached to the DIRECTV cable coming from your dish (it may be in a different room). ...
  3. Wait 15 seconds, then plug it back in.

What does code 611 mean on DIRECTV? ›

Published on March 30th, 2022. The directv code 611 error is a signal loss error. It typically occurs when there is a problem with the satellite dish or the cabling between the dish and the receiver.

What does code 303 mean on DIRECTV? ›

A 303 See Other error is a status response code telling you that the URL you're trying to access is redirecting you to another URL. You'll receive the 303 See Other error when this communication doesn't happen correctly.

What is code 88 on DIRECTV? ›

Directv result code 88 is not necessarily an error code like other codes you must have seen on your screen. It simply means that your receiver now has access to the internet, i.e., the receiver is directly connected to the internet and has access to the DirecTV server.

What is error code 721 on DIRECTV? ›

If error 721 displays, you don't subscribe to the channel you're trying to watch - or you may need to refresh your receiver.

What is error code 100 on DIRECTV? ›

This error code is related to registering your device on the DirecTv App (for IPad). It would constantly say “cannot register... try again later” or something like that and give me error code 100.

What is error code 771 on DIRECTV? ›

If you see error code 771, your dish isn't communicating with the satellite.

What is error code 736 on DIRECTV? ›

DIRECTV Error Code 736

Error Code 736 means IPPV (Interactive Pay Per View) has been disabled due to STB not successfully completely a callback. Error Code Solution = 60 days with no callback, either resolve callback issue or disable IPPV flag and resend all authorizations.

What does Error Code 4 mean on DIRECTV? ›

Basically it means that your OnDemand program attempted to download a show got prematurely stopped and attempted to play the file.

What is error code 615 on DIRECTV? ›

Error code 615 on DirecTV occurs because of a connection issue. You will see it when your equipment is not communicating with the primary Genie receiver. That can occur because you replaced the Genie DVR or the wireless video bridge lost power or is restarting.

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