- FAQ
- Hum Equipment
Hum Equipment
Can Hum unlock or start my car?
No, Hum cannot unlock or start your car.
Can I plug my Hum OBD (On-Board Diagnostics) Reader into an extension cable or an adapter?
Using an extension cable or adapter with Hum will void your equipmentwarranty. Doing so may interfere with Crash Response functionality, as wellas communications between the Hum OBD Reader and your vehicle.
Can I use Hum if I don’t have a smartphone?
Hum+/Hum×
Absolutely! You can keep track of your Hum account using the Hum CustomerPortal at customer.hum.com. You can also usethe Hum App on your Apple or Android tablet.
Hum App
In order to use the free Hum App, you must have an iPhone running iOS 8.0or later or an Android smartphone running Android 4.1 or higher.
Can I unplug the Hum OBD (On-Board Diagnostics) Reader while my car is on?
No. You need to turn your car off before unplugging or plugging in theHum OBD Reader.
Does Hum drain my car battery when the engine is off?
When your car is off, the Hum OBD (On-Board Diagnostics) Reader goes into alow power mode.
If my Hum Speaker is turned off, will Hum still work?
Yes, Hum will still work, as long as your Hum OBD (On-Board Diagnostics)Reader is plugged into your car and powered on.
But, if you have a Hum Speaker, it is important to keep it charged to accessemergency assistance if Hum detects a crash, use hands-freeBluetooth® calling, and to have Hum Customer Service just apush of a button away.
While the Hum Speaker cannot be turned off manually, the battery can die,causing the Hum Speaker to turn off. The Hum Speaker’s on-off switch onlycontrols the hands-free Bluetooth® function, not the HumSpeaker’s power. Calls to and from Hum Customer Service and emergencyassistance will go through, as long as the Hum OBD Reader is powered andwithin cellular coverage (even if the hands-free switch is off).
How will I know if the Hum OBD (On-Board Diagnostics) Reader has come unplugged?
If you think your Hum OBD Reader has come unplugged, you can check the HumApp or portal to see if your driving history data has been recorded. If youforget, Hum will automatically notify you if your Hum OBD Reader has beenunplugged for 10 days. You’ll then receive an email when you’ve successfullyplugged it back in.
Does NumberShare work with my Hum+ Speaker?
Unfortunately, NumberShare does not work with the Hum+ System.
Do I need the Hum Speaker and OBD Reader to use Hum?
If you’re subscribed to Hum+ or Hum×, you need the Hum OBD(On-Board Diagnostics) Reader in order to enable to most features includedwith your Hum+ or Hum× Service.
Some models of Hum include a Bluetooth® Speaker that allowsyou to talk hands-free and keep two hands on the wheel. If you have a HumSpeaker, it is important to keep it charged to access emergency assistanceif Hum detects a crash, use hands-free Bluetooth®calling,and to have Hum Customer Service just a push of a button away.
If you’re only using the Hum App and are not subscribed to Hum+ orHum× Service, then you can use the Hum App without any otherHum Hardware.
