Admiral Insurance: Login, UK Review and Contact (2024)

Admiral Insurance is a Welsh company that offers a multitude of insurance policies: from home and car insurance to pet and travel insurance, it’s got you and what you love covered. Find out more about the company - including its history - in our handy Admiral Insurance review. We have even included customer reviews and outlined how to log in to an Admiral Insurance account online. Read on now to discover all.

Admiral Insurance

Admiral Insurance was the first brand launched by the Admiral Group in 1993. Created on the 2nd of January 1993 by Henry Engelhardt, it only sold car insurance and had just 57 members of staff.

Today Admiral Insurance is one of the UK’s top car insurers. In April 2018 it sold its fourth million car insurance policy, meaning it insures one in every seven cars driving on the UK’s roads.

It’s not only its car insurance arm that has grown since its launch. Over the years, Admiral Insurance has added many other types of insurance to its bow, including home insurance, travel insurance and pet insurance, as well as personal finance services.

Admiral Insurance strives to be heavily involved in its local Welsh communities and since 2010 it has been an official sponsor of the Welsh Rugby Union. Members of the Welsh team opened Admiral’s new office in Newport and all employees get free tickets to Wales’ home games.

About Admiral Group: Then to now

The Admiral Group plc is a Welsh company created in 1993 with the launch of Admiral Insurance. Today it operates in eight countries, employs eleven thousand people and has over six and a half million customers.

As well as Admiral Insurance, Admiral Group has many other brands in the UK. Some of them you are bound to have heard of. Let’s take a look:

  • Bell - Bell sells car insurance, specialising in plug and telematics insurance.
  • Diamond - Diamond also offers car insurance but all of its policies are aimed at women.
  • Confused.com - confused.com is a very famous price comparison site (we are sure you have heard of it).
  • Elephant - Elephant.co.uk sells car insurance purely online.
  • Gladiator - this used to be an insurance broker but now sells van insurance directly.

Admiral abroad

As mentioned earlier, Admiral Group now operates in seven other countries besides the UK. It first ventured abroad in 2006 when it launched car insurance company Balumba.es in Spain. Since then it has created two other insurance brands in Spain, as well as price comparison sites and brands in Italy, France, the USA, Mexico and Turkey.

CountryAdmiral Group brand
Spain
  • Balumba (car insurance)
  • Qualitas (direct insurance)
  • WiYou (direct insurance)
  • Rastreator (price comparison tool)
France
  • L’olivier (direct insurance)
  • LeLynx.fr (price comparison tool)
Italy
  • ConTe.it (direct insurance)
Mexico
  • Rastreator.mx (price comparison tool)
Turkey
  • Tamoniki (price comparison tool)
USA
  • Apparent Insurance (direct insurance)
  • Compare.com (price comparison tool)
  • Elephant Auto (car insurance)

Timeline of Admiral Group

  • 1993 - Admiral Insurance is launched by American Henry Engelhardt.
  • 1995 - Admiral’s website goes live.
  • 1997 - The company creates its Diamond and Bell brands.
  • 1998 - Admiral launches Gladiator.
  • 1999 - The insurer is named Welsh Company of the Year at the Welsh Business Awards.
  • 2000 - The company’s Elephant brand is created.
  • 2002 - Admiral launches it’s sixth brand Confused.com.
  • 2004 - Admiral enters the London Stock Exchange.
  • 2005 - The insurer launches its Multi-Car scheme, which allows policy holders to insure more than one car on the same policy.
  • 2006 - Admiral goes abroad and launches Balumb.es in Spain.
  • 2009 - The company’s turnover hits the £1 million mark.
  • 2010 - Admiral starts it sponsorship of the Welsh Rugby Union (WRU).
  • 2012 - On the 18th December 2012, Admiral starts selling home insurance in the UK.
  • 2015 - The insurer is named the Best Motor Provider at the Personal FInance Awards for the third year in a row.
  • 2017 - In November 2017, Admiral sells its first travel insurance policy.

The Admiral Group entered the London Stock Exchange on the 23rd September 2004 with an initial share price of £2.75. The company floated the biggest ever capital raising for a Welsh company and became the highest valued company in Wales (as of 2019 it is the second highest).

Admiral Insurance: Login, UK Review and Contact (1)

If you are interested in purchasing Admiral Group shares, you can find current share prices on the investor relations section of the company’s website. Here you can also find information on how to manage your shares with Admiral’s shareholder services.

How is Admiral performing financial? Since 1993, Admiral’s turnover has made steady progress and has increased nearly every year. In 1993, it had a total turnover of £18 million, in 2018 it’s yearly turnover was £3.28 billion.

Who is the CEO of Admiral Insurance?

The current CEO of Admiral is David Stevens. He took over the role from founder Henry Engelhardt in 2016 but has been heavily involved in the company since its inception in 1993.

Working at Admiral Insurance UK

Admiral Insurance’s headquarters are based in Cardiff. In total it has three offices in Cardiff, one in Newport and three more in Swansea and employs around seven thousand people in Wales alone.

Under the philosophy of ‘people who like what they do, do it better’ Admiral strives to be a top place to work with a good work-life balance. In fact, since 2001, it has been listed in the Sunday Times Best Companies to Work For every single year.

Also, all employees who stay with the company for over a year receive free Admiral shares two times a year for the rest of their employment with the insurer.

If you are interested in working for the insurer, check out their job’s vacancies page to see what roles are available. From jobs in customer support and claims handling to IT and management, there are lots of career options to choose from.

Admiral Insurance: What policies does it offer?

In the UK, Admiral Insurance is a big name in the insurance world. It sells a variety of insurance policies to customers, including car, home and travel insurance. One of the company's most innovative schemes is MultiCover, which lets you have your home and all your cars on one single policy!

Admiral home insurance

Admiral started selling home insurance in 2017 and today has three levels of cover:

  1. Admiral

  2. Admiral Gold

  3. Admiral Platinum

The basic policy, Admiral, offers a good level of essential cover, but also lets you add extra cover on if you need it. In this sense, it is quite a flexible policy and can be tailored to your needs. Admiral Platinum is their falgship level and includes all the cover you could possibly need as standard, including accidental damage, home emergency cover (guide coming soon), as well as trace and access.

If you are interested in taking out an Admiral home insurance policy and want to find out more, give our Admiral home insurance guide a read (coming soon).

Confused about some of the key terms that keep cropping up in your home insurance research? Our home insurance glossary (coming soon) has got all the answers.

Admiral car insurance

Admiral Insurance: Login, UK Review and Contact (2)

As one of the UK’s most well known car insurers, it should be no surprise that Admiral Insurance has been voted the best car insurance provider at the Personal Finance Awards for 6 years in a row since 2014. It offers numerous different types of motor insurance:

  • Car insurance

  • Multi-Car insurance

  • Van insurance

  • Black box insurance
  • Classic car insurance

  • Learner driver insurance

  • Car sharing insurance

  • Motorbike insurance

Alongside these policies, there is also the option to add-on many extras for increased cover, such as breakdown cover, cover for hired vehicles and insurance for your car keys. To find out more about what the policies include and how Admiral fares on price compared to other providers, head to Selectra’s Admiral car insurance guide (coming soon).

Admiral travel insurance

Travel insurance is one of the latest strings to be added to Admiral’s bow. Since 2017, Admiral Insurance offers customers the two main types of travel insurance:

  1. Single trip: can cover you for one holiday of up to 365 days (a great amount of time if you are going backpacking or taking a gap year abroad).

  2. Annual multi-trip: covers you for an unlimited amount of holidays lasting up to 31 days each over a full year.

These policies come in three different levels of cover, ranging from basic with the Admiral policy, moderate with the Admiral Gold and comprehensive cover with Admiral Platinum.

For those going on more adventurous or specific types of holidays, Admiral Insurance lets you add ‘upgrades’ on to your policy to make sure you remain covered for the activities you will be embarking on. These include a winter sports upgrade, a cruise upgrade, a golf upgrade and a gadgets cover upgrade. Discover more in our complete guide to Admiral travel insurance.

Admiral Insurance login

All Admiral Insurance customers can manage their insurance policies conveniently from the comfort of their own home through an online portal. Through the Admiral online account system, customers have easy access to their policy information whenever they want.

How do you access this information? Let’s break down the Admiral Insurance login process.

  1. Head to the Admiral Insurance website by typing Admiral Insurance into google. Admiral.com - Car, MultiCar and Multicover Insurance Quotes should be the first result. Click this.

  2. You will now be on the Admiral website. In the top right hand corner there is a yellow box with My Account written inside, click this.

  3. Next you need to select the type of insurance you have e.g. motor or home. Find the one you want from the list and click it.
  4. Click the green button with LOGIN TO MYACCOUNT and you will be taken to the Admiral Insurance login page.

  5. In the email box, type in the email address you used to set up your account.

  6. In the password box, type in your password.

  7. Click the big green LOGIN button at the bottom of the page and you’re done.

  8. You will now be logged in to your account and able to manage your insurance policy.

If you do not have an account but want to access your documents online, you need to register for an Admiral account. This is super easy. Just follow the steps listed above up to step four. Click the blue REGISTER FOR MYACCOUNT button, fill in all the required details, click SIGN UP and you will have your own account.

Forgotten your password? Simply click the Forgotten your password? link that’s located underneath the password box on the login page. You will be asked to enter your email address and Admiral will send you a link through which you can reset your password. Easy!

To go directly to the Admiral Insurance login page, click the button below.

Admiral Insurance review

What do current and past customers think of Admiral Insurance? While your decision on which provider to go with shouldn’t be based solely on customer reviews, they are still handy to gauge aspects that people seem to like and dislike about policies and customer service. So, let’s look at some Admiral Insurance reviews left online.

On Trustpilot, Admiral has a rating of 3.9/5, which isn’t amazing, but isn’t bad either and suggests that most customers are satisfied. Out of 5,237 reviews left on the site, 56% rate the insurer as excellent. The main praise is given to Admiral’s good customer service and fair pricing.

Fantastic customer service, really good price. Perfect insurance company! Thomasz

However, a criticism expressed by more than a handful of customers was that they were disappointed with how much their renewal quote was.

No issues when I was with them but the renewal quote was ridiculous. Found cover elsewhere and then they offered to lower the price..too late! Anonymous Customer

This was a sentiment expressed even more on Reviews.co.uk. Many people here complained about sharp increases in their premium when they went to renew, as well as high cancellation fees.

Customers on reviews.co.uk were also not as happy with the customer service they received as those on Trustpilot, complaining they often found it difficult to get in touch with Admiral over the phone.

Tried calling for quote 3 times and first time held on for 30 mins got no where. Rang again on different number held on for 20 mins no answer. Rang a 3rd number and guess what still hanging on for about 10 mins... Janet

Out of all the review sites we looked at, Admiral Insurance comes out on top on Reevoo. Here 98% of all 15,560 respondents would buy from Admiral again, and 97% of 5,228 reviews were happy with the customer service they received.

Admiral Insurance actually works with Reevoo, directing its customers to leave comments here when they buy their policies, explaining why the reviews are so overwhelming positive (you wouldn’t encourage someone who has had a bad experience to leave a review!). Nonetheless, 15,560 is a lot of reviews, implying that a lot of Admiral customers are happy with the company.

Many insurers will increase your premium when you look to renew your policy (unfortunately customer loyalty is not always rewarded); it is not exclusive to Admiral. This is why it’s really important to not let your policy automatically renew and shop around for different offers. You might find that if you find a cheaper quote elsewhere, your current insurer will match it. Some customers mentioned Admiral Insurance did just that.
You also cannot hold cancellation fees against Admiral. Most providers charge fees if you cancel your policy after the first 14 days. You should always read your policy wording carefully so fees such as this won’t come as a surprise.

Complaints data

Another way to get an impression of how happy customers are with Admiral Insurance is to take a look at the company’s complaints data. Does it receive a lot of complaints compared to other providers? Is it good at dealing with them?

From January to June 2019, Admiral received 5.18 complaints for every 1,000 policies in force. When compared to the amount received by other providers in a six month period, this is quite a high ratio (AXA, Covea, LV and Ageas all received less than 2).

Despite this, Admiral is extremely efficient at dealing with these complaints. In these 6 months it resolved a total of 52,083 issues, of which 58% were sorted within 3 working days. This is one of the highest figures we have seen. However, it only upheld (considered to be valid) 47% of all complaints, meaning it disregards a greater percentage of complaints than a lot of other providers.

The main reason for complaints reported was ‘errors and not following instructions’, suggesting that quite a few customers do experience less than shining customer service.

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Each insurance product offered by Admiral Insurance has a different contact number. If you want to get in touch with Admiral to discuss your policy, get a quote or make a claim, you can find the contact number you need in our Admiral contact page (coming soon).

Make a complaint

  • If you want to complain to Admiral about your policy, you can ring 0330 333 5888.
  • If you want to complain about a claim you’ve made, ring 0330 333 5887.

Data and information correct as of September 2019.

All material on this page and the selectra.co.uk website is for information purposes only and does not constitute any form of financial advice. Selectra.co.uk is not responsible for any consequences that might arise from your use of the information provided.

Admiral Insurance

Admiral Travel Insurance: Reviews, Policies, Login

Admiral Insurance: Login, UK Review and Contact (4)

Admiral -

Admiral Travel Insurance: Reviews, Policies, Login

Admiral Insurance: Login, UK Review and Contact (2024)

FAQs

How do I talk to Admiral webchat? ›

For easier access to the webchat option, follow the link below and once the page opens, click on the “accessibility” tab. Then, scroll down and find the green “CHAT NOW” button. This will open a small chat tab at the bottom right side of the page. Fill out the form and you will get connected to an advisor in no time.

Can you cancel renewal online Admiral? ›

If you registered online this will be sent out as an email. Once you've received your renewal invite, you can call our renewals department at any time to discuss it or cancel the renewal. If you cancel outside the 14 day cooling off period you'll be charged for the days on cover.

What is the phone number for admiral home insurance? ›

Please call us on 0333 220 2090 if you have Admiral Home Insurance, or 0333 234 9965 if you have Admiral Landlord Insurance.

Can I cancel my Admiral policy online? ›

Cancelling a car insurance policy with Admiral is relatively straight forward and you'll be able to do so either online or over the phone. The issue is that whether it's inside or outside of the cooling off period, you'll be charged a cancellation fee, which can be a real hit, especially if you had a telematics policy.

Is Admiral insurance website down? ›

Admiral on Twitter: "We're currently experiencing a problem that's affecting MyAccount and other online services.

How do I cancel my Admiral renewal? ›

Login to Your Admiral Account
  1. Visit the myAccount page.
  2. Below the message “Choose a product to manage”, click “Motor”
  3. Click the “LOGIN TO MY ACCOUNT” button.
  4. Enter your email and password.
  5. Click the “Login” button.
  6. Follow on-screen instructions to request policy cancellation.

How do I cancel my Admiral policy? ›

There's a few ways to cancel your car insurance policy with Admiral.
  1. Phone: Give them a call on 0333 220 2000. ...
  2. Email: You can also cancel your policy by email. ...
  3. Live chat: Admiral's live chat is open from 9-6, Monday to Friday, and 10-4 at the weekends.
Feb 2, 2022

Does Admiral automatically renew? ›

At Admiral, along with most other insurers, we automatically renew our customers' policies unless they tell us they do not want to. As motor insurance is a legal requirement this means there is no break in cover for the customer and the customer doesn't have to worry about when their insurance runs out.

Can you cancel insurance at any time? ›

Yes, you can cancel your car insurance at any time. Before you do, it's a good idea to check with your insurer regarding their cancellation policy. Some companies require a notice period or apply cancellation fees.

Where are Admiral call Centres based? ›

The Admiral Group has offices in the UK, in Cardiff, Swansea and Newport as well as in Spain, Italy, France, Canada, the US and India. This section provides contact details for all of our operations.

How do I call admiral from abroad? ›

Admiral's number, if calling from abroad is +44 29 2060 1294. 4. Make sure you have sufficient travel insurance for you and your family as most motor insurance policies will only cover the car and not onward travel for you and your luggage.

Which is the best home insurance company in UK? ›

3 of the best home insurance companies
  • John Lewis.
  • Direct Line.
  • M&S Bank.
Mar 23, 2022

Can I cancel automatic insurance renewal? ›

Just make sure you do it in good time – if you let your policy auto-renew you're still allowed to cancel, but you'll probably be charged for the time you're covered by them and an administration fee - even if you're still in your cooling off period.

Can I cancel my car insurance if I pay monthly? ›

Can I cancel my car insurance if I pay monthly? Yes. Plenty of people choose to pay their car insurance monthly, and there's nothing to stop you from cancelling. Just tell your insurance provider that you want to cancel and they'll arrange it for you.

Can I cancel my car insurance online? ›

It's usually quick and easy to cancel your car insurance. In some cases you can do it online, however lots of insurance companies might want to speak to you first. If that's the case: Get your policy documents to hand so you have your policy number.

Is elephant car insurance the same as Admiral? ›

About us. Elephant is a trading name of EUI Ltd, an Admiral Group plc company. Our offices are located at Ty Admiral, David Street, Cardiff, CF10 2EH (Company Number 2686904).

Is Admiral car insurance a broker? ›

With a history of innovation, we are one of the UK's largest car insurance providers through our four brands: Admiral, Bell, Diamond and elephant.co.uk. Launched in 1998, Gladiator is the Group's Commercial Vehicle insurance broker, acting on behalf of several of the UK's largest commercial vehicle insurers.

How do I stop my insurance renewal? ›

Email your insurance provider to cancel if you can't get through on the phone. If your policy is up for renewal, emailing your insurer before the renewal date to inform them that you do not want to auto-renew and have found a policy elsewhere should suffice.

Does car insurance automatically renew? ›

Usually, unless you tell your car insurance provider otherwise, your policy automatically renews. This should be around 12 months after you take out the policy. Some insurers don't auto-renew, though, so don't assume that you'll automatically be insured. Always check your policy documents.

How long does a refund from Admiral take? ›

Customers don't need to do anything as the payments are being processed automatically. If the payment fails for any reason, Admiral will send a cheque instead. In its message to customers, Admiral said: "You don't need to contact us or do anything at all, your refund should be with you within the next 14 days.

What is the cancellation fee? ›

Definition of 'cancellation fee'

A cancellation fee is a sum of money you must pay if you cancel a hotel reservation after the cancellation deadline. The hotel will not charge any cancellation fees if you cancel your reservation up to two weeks in advance.

Can an insurance company cancel your policy without notice UK? ›

Cancelling the policy

From the insurer's side, there are clearly defined circumstances in which a policy can be cancelled. However, the insurer should inform the policyholder at least seven days before the policy is cancelled to give them enough time to arrange new cover.

Does Admiral have a cooling-off period? ›

Cancellation after 14 days

If you cancel after the 14 day cooling-off period, but before your cover ends, EUI Limited will charge to cover set up and cancellation costs. We'll also charge for the time on cover – if you've made a claim the full price for the year will charged.

Do insurance companies have to notify you of renewal? ›

The insurance company must also contact you 30 days before your insurance is due to end and tell you that they will renew the contract unless you tell them not to. If you don't receive this notification, you should be able to cancel your insurance without paying a charge.

What happens if car insurance is not renewed? ›

But if you fail to renew the policy on time, your insurance will expire and the car will be at risk. You will not get any compensation for the damages suffered after the expiry of car insurance policy. In case of theft or fire, you will have to manage without any sort of financial assistance from the insurance company.

How many days before should I renew my car insurance? ›

The best time to renew your car insurance is within 15 to 29 days of your policy renewal date. The average motorist will pay less for a new quote with more than a week to go on their policy than if they renew on the last day.

How do I cancel my policy? ›

Policy details, date of receipt of policy document, reason for cancellation and agent details must be mentioned in the application. On receiving the cancellation request, the insurance company will get in touch with the policyholder to know the reasons for cancellation and try to provide solutions.

Does Cancelling insurance hurt credit? ›

Answer provided by. “Canceling your car insurance policy shouldn't impact your credit score. While car insurance companies look at your credit score to determine your rate, they don't use your credit beyond that. Canceling insurance would be different than canceling a credit card or closing a loan.

Do you get money back if you cancel car insurance? ›

Typically, insurers won't refund the final two months of a policy, so for example if you cancel with five months left, you'll only receive three months of premium payments back. Check what your terms are though, as each insurer is different.

How many offices do Admiral have? ›

How many offices does Admiral Group have? Admiral Group has 20 offices.

What is admirals postcode? ›

Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958).

Do I need a green card to drive in Europe? ›

You do not need to carry a green card when you drive in the EU (including Ireland), Andorra, Bosnia and Herzegovina, Iceland, Liechtenstein, Norway, Serbia, and Switzerland. You still need valid vehicle insurance.

What is Admiral UK? ›

Admiral is a UK-based company, set up in 1993 to specialise in car insurance. We now offer a variety of products including MultiCover, MultiCar, home insurance and travel insurance.

Is Ford Insure owned by Admiral? ›

Ford Insure contracts are arranged, administered and provided by EUI. EUI is a subsidiary of Admiral Group plc. Admiral Group plc is registered in England and Wales at Tŷ Admiral, David Street, Cardiff. CF10 2EH (Reg No: 03849958.

How long do you have to claim on car insurance Admiral? ›

You need to report any claim, accident or loss (regardless of fault) involving you or your vehicle within 48 hours, but the sooner you tell us the quicker we can take the stress away. It can also help to keep any potential claims costs to a minimum.

Is Admiral Defaqto rated? ›

Single Car Insurance

Our great value comprehensive cover has Defaqto's highest 5 Star rating.

Is Admiral 5 star Defaqto? ›

Defaqto rating: 5/5 stars

Admiral insurance received a five-star rating. This is the highest rating Defaqto offers.

Which insurance company has the highest customer satisfaction? ›

USAA is the best insurance company in our ratings. According to our 2022 survey, USAA customers report the highest level of customer satisfaction and are most likely to renew their policies and recommend USAA to other drivers. USAA also has the lowest rates in our study, beating the national average by 35%.

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